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Useful Links


There are many organisations that are well placed to offer you specific help and advice for your particular situation.

Many of the contacts listed below are head offices, which should be able to give you the address of a local office.

You can also usually check an organisation's website for details on individual addresses.

Helplines



Age Concern 
(If you are over 50, Age Concern may be able to give you advice about money, benefits and other issues. Call for a range of factsheets)  
Tel: 0800 00 99 66 
www.ace.org.uk

Cruse
(Advice and support for people dealing with death)
Tel: 0870 167 1677  
www.crusebereavementcare.org.uk

DIAL UK
(Advice for people with disabilites)    
Tel: 01302 310 123  
www.dialuk.info

Drinkline   
(Provides help if you are worried about your drinking habits)
Tel: 0800 917 8282

Gamblers Anonymous 
(Provides advice on how to deal with Gambling problems )   
Tel: 08700 50 88 80
www.gamblersanonymous.org.uk

Gamcare
(for Advice on gambling issues)
Tel: 0845 600 0133
www.gamcare.org.uk


Help the Aged   
(Advice and support for elderly people)
Tel: 0808 800 6565
www.helptheaged.org.uk


Mind
(A charity and helpline which helps with mental-health problems)
Tel: 0845 766 0163
www.mind.org.uk


National Domestic Violence Helpline    
(Support and information for people experiencing domestic violence)
Tel: 0808 200 0247
www.refuge.org.uk

National Debtline
(helpline for people with personal debt problems)
Tel: 0808 808 4000
www.nationaldebtline.co.uk

Relate
(Advice and counselling to help with relationship problems)
Tel: 0845 130 40 16
www.relate.org.uk

Rights of Women  
(Legal advice for women)
Tel: 020 7251 6577
www.rightsofwomen.org.uk

Samaritans
(Confidential emotional support)
Tel: 0845 790 9090
www.samaritans.org.uk

Saneline
(Support for mental illness)
Tel: 0845 767 8000
www.sane.org.uk

TV Licensing
(General enquiries about payment schemes)     
Tel: 0870 241 6468
www.tvlicensing.co.uk


Advice Agencies and Consumer Organisations

AdviceUK
(To find a local money advice centre)
Tel: 020 7407 4070
www.adviceuk.org.uk

Business Link
(Local advice centres for small businesses)
Tel: 0845 600 9006
www.businesslink.gov.uk

Consumer Direct
(Helpline for consumer problems)      
Tel: 0845 404 0506 
www.consumerdirect.gov.uk

Department for Business Innovation and Skills 
(leading better regulation and promoting growth and creation of business)      
Tel: 020 7215 5000
www.bis.gov.uk

IFA Promotions Office
(For a list of independant financial advisers)
www.unbiased.co.uk

Law Centres Federation
(They do not give advice but they can pass your questions on to a local law centre)
Tel: 020 7387 8570
www.lawcentres.org.uk

Lawyers for Your Business
(Legal advice for businesses) 
Tel: 020 7242 1222
www.lawsociety.org.uk

Shelter
(Free housing advice) 
Tel: 0808 800 4444
www.shelter.org.uk

Taxaid  
Tel: 020 7803 4959
www.taxaid.org.uk

Telephone Helplines Association
(Provides information on helplines)
Tel: 0845 120 3767
www.helplines.org.uk

Which?
Tel: 0845 307 4000
www.which.net


Benefits

Child Benefit Agency Enquiry Line
Tel: 0845 302 1444
www.hmrc.gov.uk/childbenefit

Child Support Agency Enquiry Line
Tel: 0845 906 0708
www.csa.gov.uk

Child
Trust Fund
Tel: 0845 302 1470

Disability Benefits Enquiry Line
Tel: 0800 88 22 00
www.dwp.gov.uk
    
Disability Rights Commission
Tel: 0845 762 2633
www.drc-gb.org

New Deal
Tel: 0845 606 2626
www.newdeal.gov.uk

New Deal for Lone Parents
Tel: 0800 868 868
www.newdeal.gov.uk

Pension Credit Claim Line
Tel: 0800 99 1234
www.thepensionservice.gov.uk
    
Tax Credits Helpline
Tel: 0845 300 3900
www.hmrc.gov.uk

Veterans Agency Freeline
Tel: 0800 169 2277
www.veteransagency.mod.uk

Winter Fuel Payments Helpline
Tel: 0845 915 1515
www.thepensionservice.gov.uk/winterfuel


Ombudsmen and Regulatory Bodies

British and Irish Ombudsman Association
(Lists ombudsman and complaint handling bodies)
Tel: 020 8467 7455
www.bioa.org.uk

Companies House  
Tel: 0870 333 3636  
www.companieshouse.gov.uk

Energywatch
(For fuel complaints and to compare fuel prices)
Tel:0845 906 0708
www.energywatch.org.uk

Financial Services Authority (FSA)
(Consumer Helpline)
Tel: 0845 606 1234
www.fsa.gov.uk

Financial Services Compensation Scheme   

Tel: 020 7892 7300
www.fscs.org.uk

Financial Ombusdman Service   

(For complaints about banks, building societies, insurance, investments, endowments and pensions)
Tel: 0845 080 1800
www.financial-ombudsman.org.uk

Housing Corporation
(For a list of housing associations)        
Tel: 0845 230 7000
www.housingcorp.gov.uk

Information Commissioner
(For data protection issues)
Tel: 01625 545 700
www.informationcommissioner.gov.uk

Law Society   
Tel: 020 7387 8570
www.lawsociety.org.uk

Local Government Ombudsman   
Tel: 0845 602 1983
www.lgo.org.uk

Office of Fair Trading (OFT) 
Tel: 0845 722 4499
www.oft.gov.uk

Office of Gas and Electricity Markets (OFGEM)   
Tel: 0845 906 0708
www.ofgem.gov.uk

Office of Communications (OFCOM)   
Tel: 0845 456 3000
www.ofcom.gov.uk

Office of Telecommunications Ombudsman Service (OTELO)      
Tel: 0845 050 1614
www.otelo.org.uk


Office of Water Services (OFWAT)   
(Check your Yellow Pages for your regional WaterVoice office)
Tel: 0121 625 1300
www.ofwat.gov.uk

Parliamentary Ombudsman   
(Investigates complaints about government departments. Ask your MP)
Tel: 0845 015 4033
www.ombudsman.org.uk

Trading Standards  
(To complain to your local trading standards online)   
www.consumercomplaints.org.uk   


Trade Associations

adviceUK
Tel: 020 7407 4070  
www.adviceuk.org.uk

Association of Civil Enforcement Agencies
Tel: 01242 241 456
www.acea.org.uk

British Bankers Association
www.bba.org.uk

Building Societies Association
Tel: 020 7437 0655
www.bsa.org.uk

Consumer Credit Association UK
Tel: 01244 312 044
www.ccauk.org

Consumer Credit Trade Association
Tel: 01274 390 380
www.ccta.co.uk

Council of Mortgage Lenders   
Tel: 020 7437 0075  
Fact sheet line 020 7440 2255  
www.cml.org.uk

Credit Services Association
Tel: 0191 286 5656
www.csa-uk.com

Direct Selling Association
Tel: 020 7497 1234
www.dsa.org.uk

Enforcement Services Association
Tel: 0117 907 4771
www.ensas.org.uk

Federation of Small Businesses   
Tel: 01253 336 000
www.fsb.org.uk   

Finance & Leasing Association
Tel: 020 7836 6511
www.fla.org.uk

IFA Promotions Office
(For a list of independent financial advisers)
Tel: 0800 0853 250

www.unbiased.co.uk

Mail Order Traders' Association
Tel: 020 7735 6689
www.mota.org.uk


Credit Reference Agencies

Equifax
Tel: 0845 600 1772
www.equifax.co.uk

Experian
Tel: 0870 241 6212
www.experian.co.uk

Callcredit
Tel: 0870 060 1414
www.callcredit.plc.uk



 

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